Golden Gate Relocation LLC

Do not use this company to pack your belongings. I was told items would be wrapped with paper and tv boxes uses (for our large curved monitor). Neither was true. I have pictures to show their deficient packing. When my items were delivered (my photo albums dangling out the door of the truck), I was only offered the chance to use their complaint service which is a clunky, time-consuming website. After cataloguing all the damage- including our broken monitor (which is an $800 item) we were offered $74 if we signed a release that would gag us from telling this story. We did not sign. Some items were lost with no apparent effort to find them. Research your moving company. And don't use this one. Really, a 12 year old child would understand how to pack better than these people.

Secondary issue was the local lead on this side of the country tried to charge me an additional $1000 for the delivery but I had read the contract and rebutted his fabricated excuse and got my belongings- as damaged as they were. Others may not know to read the contract and be informed. Beware!

Move size: 3 Bedroom Home Service cost: $5900

The onboarding experience is great. Unfortunately everything else is severely lacking. Poor communication on pick up, wrapping great and loading seemed adequate. From there, completely downhill. No communication to where I had to call to check on delivery. Upon delivery, there was extreme neglect. Boxes missing, furniture damaged and loaded into truck were it clearly going to be damaged. No blankets on furniture and tears in Leather couches. Our boxes marked fragile were all (yes all) crushed. Many of our boxes had been opened and gone through. Many boxes had holes in them and re-taped. Even our Dooley was

Lost with a note attached to a replacement dolly that was not even remotely close to the one lost. They also attempted to deliver something that was not ours (a shirt press) and had to explain several times it wasn’t ours before they put it back in the truck. A table had been dropped several times and the leg was literally broken off. If you have sentimental value to anything you give this mover. Either find another company or buy the insurance. We are so disappointed and seeking legal action at this point. Beware!

Move size: 1 Bedroom Home Service cost: $6000

Golden Gate Relocation is an excellent company. I had an opportunity to use this company to move my things from Elizabeth, North Carolina to Oakland, CA. At first I was worried that they might damage my belongings due to such a long distance. But they proved me wrong and moved my entire belongings without any problems and I was extremely happy with their excellent job.

That’s how moving should be done and I recommend this company to anyone who is looking for both local and interstate moving. They’re are an amazing company, please contact them as soon as possible.

Thanks again Golden Gate Relocation and keep up the good work.

Move size: 4 Bedroom Home Service cost: $5442

If I could give them a zero star I would.

I had an issue with Goldengate relocation movers this weekend. They quoted me a price and doubled upon arrival then refused to fulfill their end of the contract.

The foremen were middle eastern and verbally abused me to the point I felt threatened. I was afraid he would strike me. They refused to return the deposit and then retrieved the movers and left all my belongings outside of the unit.

Definitely a gender and cultural issue.

Please read the reviews. Know what type of people work for this company. It’s not worth it. Pricing sounds too good to be true but then they bully you into paying for outrageous, on the spot prices.

The foreman who are middle eastern are abusive and demeaning towards women.

I don’t need this company to reply back because all their responses are generic.

They ALWAYS blame the customer. They do not take accountability.

The foreman went as far as saying that I called the movers “beaners” and that I was disrespectful.

I am of Mexican decent and have a multi-cultural family and would NEVER demean or insult humans. It’s a shame they have to say such things to justify their bad behavior.

If the president would read and listen to these bad reviews he should sweep house. They make for bad business.

I refuse to take this lightly. Currently working with an attorney to get my money back for the deposit and expenses flying from TX to CA to see the move through.

The issue was April 6-7th and they blamed me for everything.

If these middle eastern foremen could, they probably would have beat me up the way they spoke to me. Sad to know there’s men like this.

Gender and cultural discrimination at its best.

DO NOT HIRE THEM. You’ll regret it

I have video of this avise. Sadly I can only include pictures otherwise I would BLAST them.

Move size: 2 Bedroom Home Service cost: $3000

There should be an option for zero stars. This company dropped off our items and over half the boxes were completely damaged, smashed in, or flattened like they tossed and piled on. Multiple Damages in those boxes. Also, gave them a bike to pack and when I got it back, the frame was bent, parts broken, and the wheels off. When the movers dropped off, they couldn't leave fast enough. I called the driver realizing one prominent box was missing. He then refused to turn around and told me next time this happened he would just say he didn't have it and then proceed to leave it on the side of the road. I had to go meet him in the next town north of me to retrieve it from him. After that settled, I received no emails back from my point of contact at the GGR until 3 days later when another rep called me and essentially offered no help, but to fill a claim for 60 cents on the pound. This company will actively make it seem like a good deal, but in reality they are actively scamming people and not moving this efficiently or safely in a timely manner. Do not, I repeat, do not give this company business

Move size: 2 Bedroom Home Service cost: $4000

Golden Gate Relocation picked my items up in California on May 29 and delivered them on June 29. They offered disassembly & reassembly of basic furniture, loading at pick-up & unloading at delivery and blankets, pads, belts, ties, & straps for added protection of furniture. I paid $3150 for this service. When they arrived they did not use blankets, pads or straps. They threw everything into the truck. They promised it would be repacked at the consolidation facility. For the next month I had no idea where my furniture was; all that wonderful salesmanship went out the window. When the items were delivered, people to unpack my items did not show up for 2 hours and tried to get me to pay more money. My items were not packed cleanly in the truck, no padding or pallets to hold them together. Multiple items were interspersed with the next delivery.

During the move in, I recognized that 6 major high-value items were missing (stolen, clearly) and three things were severely damaged. My equine tack trunk was dented, scratched, had severe black sticky residue all 4 sides and was clearly stepped on multiple times. My 200 year old Antique Shaker wood table was destroyed. The company never apologized and the company they used for my claim offered me $60 as compensation because I selected $0.60/per pound damage/loss despite providing excessive documentation of the damage. Forget getting them on the phone unless you do report them to the BBB when they will call you (thanks, Whitney) and tell you you can't do that. I am still fighting this claim valuing damage/loss of over $8000.

Move size: 1 Bedroom Home Service cost: $3150

I was thrilled to escape the bitter cold and start anew in the sunshine, and this team made my move incredibly smooth. When I contacted them, the individual on the line asked precise questions and provided a fair quote later. They dispatched a team of three and a large van. My house had numerous items I didn't want to take with me, and the crew helped me determine which charity to donate them to. The items I did want to take were expertly packed and carefully loaded onto the van. We set a delivery date for eight days after the move, and they delivered on time. I was impressed by the movers' skills and professionalism. Great communication and a smooth moving process. We couldn't be happier with their service. I've never had such a pleasant experience with a moving company before.

Move size: 2 Bedroom Home Service cost: $4526

This is by far the worst moving company I have ever done business with. As a military member who has done at least 5 moves all over the United States, this is definitely the worst. Let’s start with their setup to get people locked in. I was moving from Sacramento , CA to Las Vegas, NV and I was even a quote for around $5500 after I went through with the booking agent for the things I needed to be moved. I thought this was a very competitive offer so I decided to move forward with this company. I was given 2 dates on when the movers would arrive and they arrived on the second day. I was told that I would receive a call 2 days before the first date and they would let me know if it would be the first or second date. I never received a call and had to call them on the day before and ask which date and they still said it would be either one of the dates. I should have known then something wasn’t right. The first date comes and no communication. On the second date, I received a call from the movers stating that they are about 30 minutes from my house. The movers arrive and start packing up my house. While packing up my house, the head guy came and said that I was quoted for only 1100 sq ft and I have more than that. He stated that the truck that they have holds 1800 sq ft and I would be filling up the truck. He stated that I would have to pay the for the additional space used. The extra 700 sq ft cost an additional $4000. At this point, I was stuck as I was in a time crunch to move and couldn’t find another company plus my most of my household good are already on the truck so I agreed. I later found out that this is a tactic that moving companies use to get over on people. The truck is packed and I was given the packing list of the things they had in their possession and it was the worst I’ve seen. Most of it just listed “box” which is not how it should be done. At this point, I’m like what can I do. I just hope my things make it to the destination. Boy was I in for a big surprise. Once I arrive to Las Vegas, I called and setup delivery of my household goods and the delivery did arrive on the date stated. Once mover showed up before the truck. Another mover showed up about 30 minutes later but only stayed about 10 minutes and left and never came back. So once the truck arrives, it was packed to the edge so the mover had to stand on one of my boxes to start pulling things out. Of course he crushed the box. I asked the driver for the paperwork to check off items coming off the truck for accountability and he said that he wasn’t given any paperwork just a location to make the delivery. Luckily, I had the paperwork from the pickup date. My family and I had to assist the one mover with removing items from the truck because there was no way he could do it by himself even though I paid for a service that I had to do myself. After about 1 1/2 half of unloading, another mover (different from the guy that left) showed up. After all the items were off the truck that was supposed to be mine (there was other people items on the truck as well), it was determined that boxes, a dining table, a larger dresser, and some chairs were missing. Upon an assessment of everything missing, it was about $3000 of household goods and all of my military gear ($5000) was missing. I contacted the company about my missing items and was told how to file a claim. My wife did a review and I promptly received a call about trying to correct the issue and was told that I need to remove it in order for my claim to be processed. We removed it and processed the claim. They use a 3rd party company that is supposed to be a neutral party for the claim but the 3rd party is clearly only for the best interest of the moving company. After a couple of weeks, I received a letter stating that my reimbursement would be $181. How is this legal? This company is the worse and should never be used again. I pay $9500 and they lose $8000 and offer me $181. Those 5 star reviews are definite fakes to boost their real rating.

Move size: 3 Bedroom Home Service cost: $9500

My recent experience with Golden Gate Relocation LLC was phenomenal. Adam from the staff was a breath of fresh air. He attended me as soon as he noticed me entering the office. He was patient, kind and provided immediate assistance with booking. I appreciated how he took the time to explain how the company handled moves, so I understood everything clearly. He also gave me the opportunity to ask questions and addressed them. After booking, he sent over Nelson and William at my place for a quick assessment. They noted down the size of my apartment, amount of things as well as the kind they were. As soon as they were done, they provided me an affordable price quote and also recommended the number of moving vans/trucks and packing supplies required. Then on moving day, they arrived prepared and were professional throughout. All my items were thoroughly packed and loaded securely onto the trucks.

Move size: 2 Bedroom Home Service cost: $4233